Re:why?why?why?

昨天streamyx回覆我了
結果....
淦羚羊!!!
跟他說不要公司化的回覆我
他還是一樣的一步一步的要我檢查
草枝擺.....
我的網路還是一樣慢
林北不爽拉

淦!!
下次直接把這個步驟也send給他
看他怎樣回我
淦~~!!超級白 癡的回復.....
腦殘就是沒藥醫

Dear Sir/Madam,

Thank you for your email.

We refer to your slow connection issue, we would like to advise you to proceed with some basic troubleshooting, in order for us to streamline the issue that you are facing currently.

1) Bypass splitter/micro filter/fax machine/lightning protector.

2) Stand alone connection, from wall socket to modem (No parallel line).

3) Flush DNS (Domain Name Server)
a) For Win 98/ME:
- Click Start button, go to run
- Type "winipcfg" and then click OK
- Select your network card name from the adapter drop-down menu
- Click on Release button
- The IP address should display 0.0.0.0. Then click Renew All
- Click OK to close the window

b) For Win XP/2000:
- Click on Start button, go to run
- Type "command", click OK
- Type in "ipconfig /flushdns", then press Enter
- Make sure the result is "Successfully flushed the DNS Resolver cache"
- Type "exit" and press Enter to close the window screen

4) Switch off the modem, unplug and re-plug all cables, wait for 5 to 10 minutes before
switching on the modem.

5) Create new dialer (For Windows XP)
- Click Start button and go to Control Panel
- In Control Panel, double-click on Network and Internet Connections or Internet
Options
- Click the Connections
- Click Setup
- Click Next button
- Please tick at Connect to the Internet
- Please select at Set up my connection manually
- On the next, please select Connect using a broadband connection that requires a
username and password
- ISP Name type Streamyx
- On the next window please enter your user name, tick "Use this account name and
password when anyone connects to the Internet from this computer" and "Make this
the default Internet connection"
Note: For "Password" and "Confirm Password" column, please leave it blank
- Click Finish

6) Configure DNS (Domain Name Server) (For Windows XP)
- Click on Start button and click Control Panel
- In Control Panel, double click Network Connections
- Right-click the Streamyx broadband dialer and select Properties
- Then click on Networking
- In This connection uses the following items, high light Internet Protocol TCP/IP, then
click Properties
- In General, tick Obtain an IP Address Automatically and Use the Following DNS
Server Addresses
(Prefered DNS Server: 202.188.0.133/Alternate DNS Server: 202.188.1.5)

7) Clear Temporary Files, Delete Cookies and Delete Files under Internet Options.

8) Clear SSL Certificates (Internet Option).
- Click on "Tools".
- Select "Internet Options".
- Click on "Content" tab.
- Click on "Clear SSL State".

9) Restore default browser settings.
- Click on "Tools".
- Select "Internet Options".
- Select "Advanced".
- Click on "Restore Defaults".

10) Temporarily disable firewall settings.

11) Perform Windows scan.

12) Temporarily disable antivirus software.

13) Disable P2P application.

14) Reboot computer and the modem.

15) Do a bandwidth test from our website as follows:
(http://202.188.95.52:8080/speedometer/)
However, if the result is below 80% of the required speed, please reply us by attaching the result in kbits.

You also can contact our Technical Department at 100 and select "Internet Services" if you need further assistance on the troubleshooting above and if the problem still persists, please provide us the following details for further action.

1) User name:
2) Contact Person:
3) Contact Number
- Home/Office:
- Mobile phone:
4) Operating System:
5) Modem Brand:
6) Streamyx Telephone Number:
7) Streamyx Package:
8) 1 Bandwidth Test Result:
9) When the problem occurred:
10) When is the best time to call you:

Please note that there are various factors that might contribute to the slowness and intermittent of your Internet connection. These factors might be one of the following:

1. Congestion in connection
2. The level of phone line quality
3. Fiber-optic phone lines (speed will likely be at maximum speed of 30kbps or below)
4. Modem not functioning properly
5. The computer has viruses

For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".

We would like to thank you for feedback and we look forward to serving you better.


Regards,

Afizatul Azua Mohd Yusof
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(ICOMS#8813489-531925)

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